Shipping and Exchange/Returns

Expect possible delays due to Covid-19.
Returns

As the shirts are printed individually when they are ordered, we do not offer returns. Please see our sizing guide for more information. If your shirt is delivered and the size is wrong, we will offer you a replacement at cost, please email us for more information at Down2Funkcrew@gmail.com.

If prints are bent or scratched when delivered, please email us with a photo and we will take care of a replacement.



Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at down2funkmerch@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at down2funkmerch@gmail.com and send your item to: 11201 Ed Brown Rd Charlotte, North Carolina 28273 United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
Each item is made to order and we do our best to ship everything within 7-10 days. Expect shipping times of 3-5 business days for domestic delivery.

To return your product, you should mail your product to: 11201 Ed Brown Rd Charlotte, North Carolina 28273 United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
International Shipping

Shipments outside of the USA may incur customs fees depending on your country of residence. The fee may vary depending on your order value, country limits, and other factors. Down2Funk does not take responsibility for possible fees.